This policy outlines the terms and conditions for refunds related to mobile subscription services purchased through our application.
For subscription-based digital services provided through mobile applications, the right of withdrawal cannot be exercised once the service has begun performance with the consumer's consent.
This means that once you have started using the subscription service, you cannot cancel and receive a refund for the current billing period.
Refunds for subscriptions purchased through mobile app stores are subject to the respective store's own refund policies:
Refunds are handled according to Apple's refund policy. You can request a refund through your Apple ID account settings or by contacting Apple Support.
Refunds are handled according to Google Play's refund policy. You can request a refund through the Google Play Store or by contacting Google Support.
The seller does not have direct authority to process refunds for payments made through application stores. All refund requests must be processed through:
Apple App Store: Through your Apple ID account settings or Apple Support
Google Play Store: Through the Google Play Store refund request system or Google Support
Please note the difference between subscription cancellation and refund:
Canceling your subscription prevents automatic renewal for future billing periods. You will continue to have access until the end of your current billing period.
No refund is provided for the current period.
Refunds are handled by the app store and are subject to their policies. Refunds are typically only available in exceptional circumstances.
Contact the app store directly for refund requests.
If you have questions about refunds or need assistance with subscription-related issues, please contact us.